Shipping policy

JennyGems Shipping Policy

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Thank you for shopping with JennyGems! We are committed to delivering your order quickly and safely. Please review our shipping policy below.

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1. Order Processing Time

• All orders are processed within 3 to 5 business days, excluding weekends and holidays.
• Custom and personalized items may take longer depending on the complexity of the order.
• Once your order ships, you’ll receive a confirmation email with tracking information.

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2. Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
• We offer the following shipping options:
  • Standard Shipping: 3-7 business days after processing.
  • Expedited Shipping: 2-3 business days after processing.
• Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

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3. Local Delivery & Pickup

• Free local delivery is available within the Pot Nets area.
• Local pickup can be arranged by contacting us at jennifer@jennygems.com.

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4. International Shipping

• At this time, JennyGems only ships within the United States. For international inquiries, please contact us.

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5. Order Tracking

• Once your order ships, you’ll receive a tracking number via email. Please allow 24 hours for tracking updates.

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6. Lost, Delayed, or Damaged Shipments

• If your order is delayed, lost, or arrives damaged, please contact us within 3 days of delivery at jennifer@jennygems.com with your order number and photos of the damaged product.
• While we are not responsible for carrier delays, we will work with you to resolve the issue.

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7. Incorrect Shipping Information

• Please ensure your shipping address is correct at checkout. JennyGems is not responsible for orders shipped to incorrect addresses provided by the customer.

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8. Returns & Exchanges

For information about returns, please refer to our Return Policy.

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9. Contact Us

If you have any questions about our shipping policy, please reach out:

📧 Email: jennifer@jennygems.com
🌐 Website: www.jennygems.com